Salesforce

Salesforce is a cloud-software company best known for customer relationship management. Its applications help organisations manage sales, customer service, marketing, commerce, analytics, integration and industry workflows. The platform is used by businesses of different sizes to keep customer data in one environment, automate routine work and give employees a shared view of interactions across channels.

The company’s products include Sales Cloud, Service Cloud, Marketing Cloud and Commerce Cloud. Data Cloud brings together customer information from multiple systems, while the Salesforce Platform supports custom applications and automation. MuleSoft provides integration and API management, Tableau supplies analytics and visualisation, and Slack supports workplace communication. Salesforce has also developed Einstein and Agentforce capabilities that apply predictive and generative artificial intelligence to customer data, workflows and service tasks.

Salesforce was founded in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff and Frank Dominguez. It helped popularise business software delivered through a web browser as a subscription service, instead of installed entirely on a customer’s own servers. The company expanded its product range through internal development and acquisitions, including ExactTarget, MuleSoft, Tableau and Slack. Its annual Dreamforce conference has become a major event for customers, partners and developers.

Salesforce is headquartered in Salesforce Tower at 415 Mission Street, San Francisco, California 94105, United States. Its published US sales telephone number is +1 800 664 9073. Existing customers use separate support, account and regional contact channels available through the Salesforce website.

For the most current product, office and support information, visitors should use the official Salesforce website, because regional availability and contact routes can change. Corporate services and product availability can differ by market.