ServiceNow

ServiceNow is an enterprise cloud-software company that provides workflow and service-management technology. Its platform helps organisations organise requests, automate processes and connect work across departments. The company began with information-technology service management and has expanded into employee, customer, security, operational and industry workflows used by large businesses and public-sector organisations.

The Now Platform provides a common data model, workflow engine, user interface and development environment. Products cover IT service management, IT operations, strategic portfolio management, customer service, human-resources service delivery, security operations and governance. App Engine allows customers and partners to build workflow applications, while integration tools connect ServiceNow with external systems. The company is adding generative AI and agent capabilities intended to summarise information, assist employees and automate defined tasks while keeping work inside governed enterprise processes.

ServiceNow was founded in 2004 by Fred Luddy, who set out to build enterprise service-management software delivered through the internet. The company was originally known as Glidesoft and adopted the ServiceNow name in 2006. It listed on the New York Stock Exchange in 2012. Over time, its platform moved beyond the IT help desk into broader digital-workflow and application-development use cases, supported by a large partner and implementation ecosystem.

ServiceNow is headquartered at 2225 Lawson Lane, Santa Clara, California 95054, United States. Its published North American sales telephone number is +1 844 863 1987. Existing customers access technical assistance through the Now Support portal, with additional regional office and sales contacts listed online.

For the most current product, office and support information, visitors should use the official ServiceNow website, because regional availability and contact routes can change. Corporate services and product availability can differ by market.